In order that we may more promptly respond to and help you solve your problems, please fill out this support form as completely as possible. The information you provide at this time is required for us to assist you with your issue. One of our Tech Support Representatives will respond to you as soon as possible.

International support numbers can be found on our company contact page.

Please provide system specifications and a brief description if emailing directly.

* Required field

Full Name *
E-Mail *
Phone
Country of Purchase *	Select countryCanadaAfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelgiumBelizeBeninBermudaBhutanBoliviaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBruneiBulgariaBurkina FasoBurundiCambodiaCameroonCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongoCook IslandsCosta RicaCroatia (Hrvatska)CyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEast TimorEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland Islands (Islas Malvinas)Faroe IslandsFiji IslandsFinlandFranceFrench GuianaFrench PolynesiaFrench Southern and Antarctic LandsGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHondurasHong Kong (EE, China Rep.)HungaryIcelandIndiaIndonesiaIrelandIsraelItalyJamaicaJapanJordanKazakhstanKenyaKiribatiKoreaKuwaitKyrgyzstanLaosLatviaLebanonLesothoLibyaLiechtensteinLithuaniaLuxembourgMacao SARMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontserratMoroccoMozambiqueNamibiaNauruNepalNetherlandsNetherlands AntillesNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorthern Mariana IslandsNorwayOmanPakistanPalauPanamaPapua New GuineaParaguayPeruPhilippinesPitcairn IslandsPolandPortugalPuerto RicoQatarReunionRomaniaRussiaRwandaSamoaSan MarinoSão Tomé and PríncipeSaudi ArabiaSenegalSerbia and MontenegroSeychellesSierra LeoneSingaporeSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSpainSri LankaSt. HelenaSt. Kitts and NevisSt. LuciaSt. Pierre and MiquelonSt. Vincent and the GrenadinesSurinameSvalbard and Jan MayenSwazilandSwedenSwitzerlandTaiwanTajikistanTanzaniaThailandTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUnited States Minor Outlying IslandsUruguayUzbekistanVanuatuVatican CityVenezuelaVietnamVirgin Islands (British)Virgin IslandsWallis and FutunaYemenZambia
Computer Manufacturer
Model
Desktop or Laptop *
Motherboard / Chipset
CPU Type
CPU Speed *
Amount of RAM *
Graphics Card
Operating System *	Windows XP SP3Windows XP SP2Windows XPWindows Vista 32-BitWindows Vista 32-Bit SP1Windows Vista 32-Bit SP2Windows Vista 64-BitWindows Vista 64-Bit SP1Windows Vista 64-Bit SP2Windows 7 32-BitWindows 7 64-BitWindows 2000Windows NTWindows MEWindows 98 SEWindows 98Windows 95Windows 3.1/DOSMac OS 10.6.2 32-BitMac OS 10.6.2 64-BitMac OS 10.6.1 32-BitMac OS 10.6.1 64-BitMac OS 10.6 32-BitMac OS 10.6 64-BitMac OS 10.5.8Mac OS 10.5.7Mac OS 10.5.6Mac OS 10.5.5Mac OS 10.5.4Mac OS 10.5.3 - IntelMac OS 10.5.3 - PPCMac OS 10.5.3Mac OS 10.5.2 - IntelMac OS 10.5.2 - PPCMac OS 10.5.2Mac OS 10.5.1 - IntelMac OS 10.5.1 - PPCMac OS 10.5.1Mac OS 10.4.11 - IntelMac OS 10.4.11 - PPCMac OS 10.4.11Mac OS 10.4.10Mac OS 10.4.10 - IntelMac OS 10.4.10 - PPCMac OS 10.4.9Mac OS 10.4.9 - IntelMac OS 10.4.9 - PPCMac OS 10.4.8Mac OS 10.4.8 - IntelMac OS 10.4.8 - PPCMac OS 10.4.7Mac OS 10.4.7 - IntelMac OS 10.4.7 - PPCMac OS 10.4.6Mac OS 10.4.6 - IntelMac OS 10.4.6 - PPCMac OS 10.4.5 - IntelMac OS 10.4.5 - PPCMac OS 10.4.4 - IntelMac OS 10.4.4 - PPCMac OS 10.4.3Mac OS 10.4.2Mac OS 10.4.1Mac OS 10.4.0Mac OS 10.3.9Mac OS 10.3.8Mac OS 10.3.7Mac OS 10.3.6Mac OS 10.3Mac OS 10.2.8Mac OS 10.1.5Mac OS 9.xMac OS 8.6Linux/UNIX
Service Pack(s)
Device *	No DeviceAbleton LiveAbleton Live 5Ableton Live 6Ableton Live LiteAriesAudio BuddyAudiophile USBAxiom 25Axiom 49Axiom 61Axiom Pro 25Axiom Pro 49Axiom Pro 61Bi-PortBiport 2x4sBlack Box Pedal BoardBX10sBX5BX5 (QRS Pianomation bundle)BX8Classroom StudioCO2CO3ConectivCT-14DCP-200DCP-300Delta 1010Delta 1010LTDelta 410Delta 44Delta 66Delta Audiophile 192Delta Audiophile 2496Delta DiO 2496Delta RBUSDelta TDIFDigiPatchDIO2448DMANDman 2044Dman PCIDMP3Drum & Bass RigDuo USBeKeyseKeys 49Eleven LEEnigmaEQManEX-PEX66Fast TrackFast Track ProFast Track UltraFast Track Ultra 8RFast Track USBFinelineFirewire 1814FireWire 410FireWire AudiophileFireWire SoloFlying CowGForce impOSCarGForce M-TronGForce M-Tron ProGForce Minimonsta:MelohmanGForce OddityGForce Virtual String MachineGroove LabGT-33GT-55GT-57GT-67GuitarBoxGuitarBox ProHybridiControliDrumIE-10IE-20 XBIE-30IE-40iZotope Ozone 3iZotope RXiZotope SpectroniZotope TrashJamlabKey RigKeyRig 25KeyRig 49Keystation 49Keystation 49eKeystation 61Keystation 61esKeystation 88esKeystation Pro 88KeyStudioKeyStudio 25KeyStudio 49KeyStudio 49iLagoonLunaLuna IILX4 2.1 SystemLX4 5.1 Expander SystemM-Audio Black BoxMac SyncmanMac Video SyncmanMerge 2x2MicroTrack 10dB PadMicroTrack 24/96MicroTrack IIMidAirMidAir 25MidAir 37MIDI FIXMidimanMIDISPORT 1x1MIDISPORT 2x2MIDISPORT 2x2 Anniversary EditionMIDISPORT 2x4MIDISPORT 4x4MIDISPORT 4x4 Anniversary EditionMIDISPORT 8x8/sMIDISPORT Uno USBMini MacmanMK-225cMK-249MK-249cMK-361MK-361cMK-425CMK-449CMK-461CMM401MobilePre USBMultimixer 6NovaNRV10OctaneOmni i/oOmni StudioOmniStudio USBOxygen 25Oxygen 49 (blue)Oxygen 49 (silver)Oxygen 61 (blue)Oxygen 61 (silver)Oxygen 8 v2Oxygen8OzoneOzonicPodcast FactoryPortman SeriesPro Tools M-Powered 7Pro Tools M-Powered 8ProFire 2626ProFire 610ProFire LightbridgeProjectMix I/OProKeys 88ProKeys 88sxProKeys Sono 61ProKeys Sono 88Propellerhead ReasonPropellerhead ReCycleProSessions 24 - Antonio Dilillo Signature Electro Patterns Vol. 1ProSessions 24 - Antonio Dilillo Signature Electro Patterns Vol. 2ProSessions 24 - Bunker 8 Beyond Foley Vol. 1—InorganicProSessions 24 - Bunker 8 Beyond Foley Vol. 2—OrganicProSessions 24 - Bunker 8—Disruptive ElementsProSessions 24 - Essence of ChinaProSessions 24 - Mike Garson Signature PianoProSessions 24: Jimmy Chamberlin Signature Drums Vol. 1ProSessions Producer: Afro-Cuban PercussionProSessions Producer: Electric Bass Vol. 1—RockProSessions Producer: Heavy GuitarsProSessions Producer: Orchestral BrassProSessions Producer: Orchestral StringsPulsarPulsar IIPulsar II Matched PairQuattro USBRadium49Radium61Reason 3Revolution 5.1Revolution 7.1RPC-1SBXSBX 10SessionSession KeyStudioSession KeyStudio 25Session with Fast Track USBSolarisSonica Theater USBSonica USBSputnikStrikeStructureStudiophile AV 20Studiophile AV 30Studiophile AV 40Studiophile BX5aStudiophile BX5a DeluxeStudiophile BX8aStudiophile BX8a DeluxeStudiophile CX5Studiophile CX8Studiophile DSM1Studiophile DSM2Studiophile DSM3Studiophile Q40StudioPro 3StudioPro 4TAMPAThru 1x4Thru 3x8TorqTorq 1.5 UpgradeTorq 1.5.1 UpdateTorq 1.5.2 UpdateTorq LE (MixLab)TransfuserTransit USBTrigger FingerUC-16UC-33UC-33eVelvetVideo SyncmanWinman 1x1Winman 2x2Winman 4x4/sX-Session ProX-Session UC-17Xpand!Xponent
Do you have the latest driver? *	Yes No
Driver Version	[No driver] Other
	Your currently installed driver version number is located under the "About" tab in the M-Audio Control Panel
Software	OtherAfro-Cuban PercussionAntonio Dilillo Signature Electro Patterns Vol. 1Bunker 8—Disruptive ElementsElectric Bass Vol. 1—RockEleven LEEnigmaEssence of ChinaGForce impOSCarGForce M-Tron ProGForce Minimonsta:MelohmanGForce OddityGForce Virtual String MachineHeavy GuitarsHybridiZotope Ozone 3iZotope Ozone 4iZotope RXiZotope SpectroniZotope TrashJimmy Chamberlin Signature Drums Vol. 1Mike Garson Signature PianoOrchestral BrassOrchestral PercussionOrchestral StringsOrchestral WoodwindsPremium Acoustic GuitarPremium Classical GuitarPremium Electric PianosPremium Grand PianoPremium Studio DrumsPremium Vintage KeyboardsPro Tools M-Powered 8Pro Tools M-Powered 8 Software UpgradeProducer FactoryProducer Factory ProSibelius FirstStrikeStructureSynth BassTransfuserVelvetXpand! Version
What Midiman / M-Audio Product(s) are you using? (Please list ALL devices) *
What is your primary software involved in this problem? *
Other MIDI Devices? *
Other soundcard or audio devices? *
When did the problem start?
Were there any services or upgrades performed on the system prior to the problem?
Please describe the problem. *
Type the characters you see in the image: